Team Upskilling
Team Upskilling — Operations Bundle
Team Upskilling package bundles three synchronized modules with a shared metrics dashboard for managers. Ideal for SME operations teams adopting structured intake during growth spikes.
Tuition (informational)
2,400,000 KRW
Installment details appear in enrollment docs. See Returns & Refunds.
Request informationWhat the modules stress
- Kickoff workshop with goals tied to your backlog samples
- Shared vocabulary deck for shift handovers
- Manager dashboard template for weekly sentiment checks
- Cross-time-zone buddy rotations
- Two executive readouts with anonymized examples
- Custom survey instrument designed with your leadership
- Optional onsite morning in Nowon-gu for alignments
Outcomes you can evidence
- Document a team-wide definition of “resolved” that sticks.
- Run a month-long experiment measuring duplicate ticket reduction.
- Present findings with charts suitable for leadership decks.
Lead facilitator
Ren Okada
Employer partnerships lead coordinating blended delivery for distributed desks.
Logistics questions
Designed for six or more participants; smaller teams can merge with another company cohort when schedules align.
We sign NDAs when reviewing your queues; raw exports must be scrubbed by your staff first.
Not included; onsite visits billed separately if outside standard Seoul metro.
Peer commentary
“Anonymous — dashboards gave our night shift vocabulary we lacked. Still adapting templates for legacy apps.”
Campus & phone
101-1, Hyeondaeuseongapateu, Hagye 2(i)-dong, Nowon-gu, Seoul, Korea